Philippines' leading digital entertainment provider DigiPlus Interactive Corp recently announced that it is fully upgrading its customer service and responsible gaming systems. This initiative aims to provide a smoother, safer entertainment experience for players on platforms such as BingoPlus, ArenaPlus, and GameZone. The company has expanded its 24/7 customer service team to a professional team of up to 450 people, and continues to invest in intensive training. In 2025 alone, the team's cumulative training time exceeded 87,000 hours, demonstrating the company's commitment to service quality. DigiPlus emphasizes that this upgrade is not only about improving response speed but also deeply integrating a customer-centric service culture with proactive player protection.
Customer Service System Upgrade: Triple Investment in Scale, Training, and Culture
The core of this service upgrade by DigiPlus lies in the systematic investment in manpower scale, professional training, and service culture. Customer service manager Carlos Feliciano stated that their goal is to establish and maintain a true customer-centric culture. To achieve this, the company has approached from three levels:
•Team expansion: Increasing the round-the-clock customer service team to 450 people, ensuring service coverage and response capability.
•Intensive training: Through more than 87,000 hours of annual training, continuously enhancing the team's professional competence and service standards.
•Process optimization: Streamlining internal processes, aiming to provide players with a more relaxed and intuitive support experience.
In short, DigiPlus hopes that every issue encountered by players can be resolved efficiently and professionally, making the service process itself a part of the positive experience.
Strengthening Responsible Gaming: From Risk Identification to Protective Tools
In addition to enhancing the service experience, DigiPlus's investment in Responsible Gaming is equally crucial. The customer service team has received specialized training to sharply identify potential gambling-related risk behaviors in players and to provide guidance with empathy. More importantly, the team actively guides players to use a series of protective tools built into the platform, designed by DigiPlus to help players manage themselves, mainly including:
Setting deposit or spending limits, controlling expenses from the source.
Managing daily or weekly gaming time, avoiding excessive involvement.
Applying for self-exclusion or temporary account deactivation, completely staying away when needed.
Honestly, these measures allow players to enjoy entertainment while having a stronger sense of security and control. According to the PASA official website's industry observation, integrating customer service with responsible gaming capabilities is becoming an important strategy for excellent operators to enhance long-term user trust and brand value.
Through this series of measures, DigiPlus has demonstrated its efforts as a major market participant in raising industry standards. Seeking a balance between entertainment and safety is becoming the core issue of sustainable development in the digital entertainment field. Follow the PASA official website to learn more about player protection and industry best practices.
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