Garrett Farnes’ enthusiasm is infectious, bleeding into his lively presentations about an otherwise dry topic: responsible gaming. As director of MGM Resorts International’s responsible gaming efforts, Farnes has the Herculean task of making his area of expertise fun and relatable for the company’s front-line employees.
Luckily, Farnes can lean on GameSense, a responsible gaming program designed by the British Columbia Lottery Corp., to help educate the gambling giant’s employees about the importance of responsible gaming and how best to present that critical information to guests.
“We’re talking about something that doesn’t jump off the page, typically, and being able to have something that is engaging for our employees (is important),” he said.
