The payment facilitator Paag has earned the RA1000 seal on Reclame AQUI. The certificate is the main way to assess the reputation of a company registered on the site, in addition to recognizing the commitment to customer service. With an average rating of 8.8, 82% of users would return to do business with Paag.
To qualify for the RA1000 seal, a brand must meet five requirements: have a number of reviews equal to or greater than 50; maintain a response rate equal to or greater than 90%; have a resolution rate equal to or greater than 90%; have a proportion of new business equal to or greater than 70%; and maintain an average consumer rating equal to or greater than 7.
Paag's concern for customer well-being is evident in the data recorded on the platform. In the last six months, all 171 consumer complaints were answered — of these, 90% were resolved. With an average rating of 8.8, 82% of users would return to do new business.
"At Paag, our priority has always been to offer an exceptional customer experience, striving to exceed their expectations with every interaction. The achievement of the RA1000 seal is a recognition of our commitment to transparency, agility, and respect for the consumer. This seal is the result of the hard work of our entire team and reflects the dedication to maintaining the trust and satisfaction of our customers as our highest value," states João Fraga, CEO of Paag.
Founded in Minas Gerais, Paag now has 6 million verified users and monitors over 600TB of data. It conducts 30 million financial transactions monthly. Known for its reliability and operational excellence, the fintech ensures a secure and reliable environment with a rigorous security system.
Beyond providing technology, the company acts as a strategic partner for clients, supporting growth in the competitive betting market. In order to understand the needs of the audience, the platform seeks a genuine connection with customers. The focus on strengthening the relationship allows the development of personalized solutions, with readiness, agility, and attention to detail.
Paag is a techfin operating in different economic segments, aiming to deregulate, simplify, and ensure the invisibility of financial transactions, allowing the incorporation of payments with integration of users, multipartite fund flows, payments, risk management, and support and monetization. Among financial services, Paag offers payment solutions to ensure greater security and efficiency.
With a focus on the betting sector, the company enables everything from facilitating day-to-day operations with specialized products and proprietary technology like Paag Payments, to providing support for operators in the segment to comply with new regulatory guidelines established in the country.
The company offers advanced resources tailored to the specific needs of betting operators, consolidating itself as a 360° solution for the regulated market.
Source: GMB
