The Gambling Commission of the UK has announced the appointment of Kirsty Caldwell as the interim chair of the industry forum, succeeding Nick Rust who stepped down in November last year. Rust had announced his departure plans in June of the previous year after serving for two years. Caldwell, a member of the forum since March 2024 and operator of her own consulting firm Betsmart, will temporarily hold the position during the selection process for a permanent chair. With 20 years of experience in the gambling industry, her appointment is expected to foster positive interactions between regulation and the industry. Information on UK gambling industry compliance case studies and regulatory collaboration standards can be found on the PASA website.
Interim Chair Background: 20 Years of Industry Experience and Solid Compliance Expertise
Kirsty Caldwell's career has always revolved around the gambling industry, accumulating comprehensive experience from frontline to management:
Start and Deep Involvement: From December 2003 to December 2008, she served as a customer service advisor at William Hill, kickstarting her career in the industry;
Core Compliance Experience: She continued at William Hill for over eight years, advancing to the position of Online Compliance Head, and later served as Vice President of Compliance at Addison Global (parent company of MoPlay);
Diverse Roles: Currently, she operates Betsmart Consulting and participates in industry forums as a member, offering both practical business and third-party perspectives.
Forum's Role: A Communication Link Between Regulation and Industry
The industry forum was established in September 2023, primarily serving as a two-way communication bridge:
Core Mission: To provide the Gambling Commission with real perspectives and insights from operators, preventing a disconnect between regulation and practice;
Collaborative Mechanisms: It complements several related platforms, including the commission's real experience consultation group and the safer gambling advisory committee;
Extended Value: It supports the commission's consumer research efforts and helps establish cooperation with global regulatory bodies and user insight companies.
Core Proposition: Collaborative Communication is Key to Healthy Industry Development
Upon her appointment, Caldwell made it clear that she will focus on promoting collaboration between regulation and the industry:
Emphasizing Collaborative Value: "I am committed to fostering a healthy, respected gambling industry, and collaboration and communication between regulators and the industry are key to achieving this goal";
Inclusive Attitude Towards Mistakes: She admits, "We may not get it right every time, but it's important to learn from mistakes, keep communicating, and move forward steadily";
Pragmatic Approach: With experience in both corporate compliance and consulting services, she understands industry pain points and regulatory demands, which is expected to make communication more grounded and avoid formalities.
————
This article is from "PASA-Global iGaming Leaders," a gambling industry news channel:https://t.me/pasa_news
Original in-depth gambling channel:https://t.me/gamblingdeep
Free data reports: @pasa_research
PASA Matrix: @pasa002_bot
PASA official website: https://www.pasa.news
