The European Gaming and Betting Association (EGBA) recently released its 2024 Sustainability Report, revealing that its member companies contributed 3.8 billion euros (approximately 4.45 billion US dollars) in tax revenue to the European economy over the past year, highlighting the significant role of the gambling industry in the EU economic system.
EGBA currently holds 321 online gambling licenses covering 21 European countries, including several leading European operators. The report notes that these companies raised 148.9 million euros for gambling-related research, education, and treatment (RET) projects in 2024, a 143% increase from 2023, demonstrating a strong sense of social responsibility.
Key data shows that EGBA members have 38.6 million customers, an increase of 6.1 million from the previous year, with 75% being male and 58% of the age group 18 to 35. In terms of customer protection, about 69% of users (26.7 million) have enabled safety tools, a 28% increase from last year. Among them, 65% set deposit limits, 12% chose self-exclusion, and 11% set time controls.
It is worth mentioning that over 100 million responsible gambling messages were sent to customers, a 64% increase year-on-year. Data also shows that 42%-46% of personalized messages had a positive impact on high-risk users.
In terms of human resources, the gender ratio of member company employees remained at 57% male to 43% female, with employees mainly concentrated in the 26 to 50 age group. In terms of sustainability, EGBA members reduced energy consumption by 11% and increased the use of renewable energy from 64% to 78%.
EGBA Secretary-General Maarten Haijer stated that this fifth consecutive annual sustainability report not only showcases the industry's efforts and achievements but also highlights EGBA's ongoing commitment to transparency, social responsibility, and industry self-regulation. He emphasized: "This is a public report to all stakeholders and an important step in promoting the healthy development of the entire industry."
