A year ago, in August 2023, Australia launched the national self-exclusion registry BetStop. The program, initiated by the Australian Communications and Media Authority (ACMA), allows individuals to self-exclude from all licensed gambling providers in Australia, with periods ranging from three months to a lifetime. The service is free and confidential.
28,300 people registered within a year
Since its inception, over 28,300 Australians have chosen to use BetStop to regain control of their gambling behaviors. In just the first week, more than 3,000 people registered. Since then, the momentum has continued, with an average of 1,600 new users registering each month. Registration numbers significantly increased during the AFL and NRL finals, the Melbourne Cup, and New Year celebrations.
Demographics and usage patterns
Nearly 50% of users are aged 30 or younger, and about 80% are under 40. Approximately 40% of registrants opt for a lifetime ban, while only 17% choose the minimum three-month exclusion period. Trends vary by age, with older individuals more likely to opt for a lifetime ban than younger ones.
ACMA Chair Nerida O'Loughlin is optimistic about the impact of the registry. "The first year of BetStop shows that Australians are increasingly seeking help to manage their gambling behaviors," said O'Loughlin. "It is particularly encouraging to see young Australians taking proactive steps to control gambling. The number of people opting for long-term bans highlights the significant commitment to making positive changes."
Support mechanisms
Support mechanisms are an indispensable part of the BetStop program. Users can nominate up to five people to support them during their exclusion period. Data shows that users who designate supporters are more likely to commit to a lifetime ban. Since its launch, more than 3,000 supporters have been added.
"Involving supporters is crucial as it makes the self-exclusion process less daunting. Those who receive support are more likely to adhere to self-exclusion and achieve lasting change," explained ACMA Chair Nerida O'Loughlin.
14% of people extended their self-exclusion period
In terms of re-engagement, as of August 2024, about 23,000 users (82%) are still registered. A small portion (about 1%) (330 people) have canceled their self-exclusion early. Over 14% of users have extended or reactivated their self-exclusion period.
Users seeking to lift their exclusion must first consult a counselor or general practitioner and complete a statutory declaration.
